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Putting Your Heart and Soul Into It

Putting Your Heart and Soul Into It

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You can always tell when someone enjoys their work. It's pretty hard to hide. I get a real kick out of being around those people. Their positive energy seems to spill over onto others. They not only know how to do what they do well but they know how to be of service.
 
In an economy where jobs are so darned hard to come by, it amazes me how many people seem to be less appreciative of their job. I call it the "out of body" syndrome. Their body makes it to work, but their mind is apparently hanging out somewhere else.  And if you happen to need something from one of these people, don't be expecting too much. They don't like going out of their way and they will probably let you know about it. This too can be contagious. And it's a very costly epidemic, indeed.

I've recently had the pleasure of experiencing several positive and productive encounters with people who were truly tuned into their work and giving it 100%. They seemed to appreciate their job —  and it showed.

My first adventure was near Spotsylvania, Virginia, at a little place called Todd's Tavern where I met JoAnn and Laura Lee. My brother, Joe, took me there for a fried bologna sandwich, after a bicycling trip through some beautiful Virginia countryside. Besides being located near a historical Civil War battlefield, Todd's Tavern is known for its' southern hospitality. JoAnn and Laura Lee make locals and folks from all parts feel extremely welcome as they work the sandwich counter. Cutting up with each other and the customers, they make your visit to Todd's Tavern a real down home experience. Laura Lee told me it was the best job she'd ever had. She sure seemed to love her work, and her customers loved her. Oh, and the fried bologna sandwich and homemade deviled eggs were epic.   

Back home, I had the pleasure of touring our local Sheltered Workshop, now know as Empac Group. Their employees are individuals who have some type of disability but are able to work. From all appearances, each employee was extremely happy and proud to be there. On a scale of 1 to 10, employee engagement there must be at least a 12.

"Feet Love Us" is the service motto for Brown's Enterprises, a third generation family footwear business. My cousin, Anne, and I decided to do a little shoe shopping on her recent visit from Chicago. It turns out she has very fussy feet and typically has to try on 40 or 50 pairs of shoes to get a good fit. Ann, the shoe fitting specialist at Brown's went into problem-solving mode giving my cousin 100% of her attention. After trying on only 8 or 10 pairs of shoes, Cousin Anne's feet found just what they were looking for. And, I enjoyed watching professionalism and great customer service in action at Brown's, which is why I frequently take our out of town guests there. 

By definition, work is meant to be work.  How we relate to our work is 100% up to us.  At its best, work gives us a sense of purpose and an opportunity to serve others. Appreciate all that your job gives you and it will appreciate you back.

Jeanne Gladden

Born to be in business, Jeanne Gladden is a business coach, consultant and educator.

 

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