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Hard times for Orchard Supply Hardware. Good times for Lowe’s

In the biggest retail failure nationally this year, the Bay Area’s Orchard Supply Hardware declared bankruptcy over the weekend, and looks like it’s headed into the arms of an out-of-state big box chain. But the name and a majority of its 89 California stores will survive, according to the prospective buyer, Lowe’s, which offered $205 [...]

PR for Startups: When Do You Begin?

One of the questions PR firms often hear is, When is it time to begin public relations for a startup company? The answer, along with 10 PR tips for startups, can be found here.

Adopt a Market-Driven Strategy to Customer Service

Technology interfaces such as call centers and automated responses are only a way to supplement what should be the heart of your effort: a relentless, person-to-person focus on the customer's objectives and challenges.

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Choosing Senior Living
Choosing Senior Living
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